Pledge Information not yet Imported
If you are trying to download files from a Patreon Campaign, it can take up to three hours after signing up to the Campaign through Patreon for your pledge information to be imported to Comics, Games, and Things.
Incorrect email address
If you are trying to download files from a Patreon Campaign, please ensure that the email on your CG&T account is the same as the email you are using on Patreon. Check your email here. Your account does not need to be linked to Patreon, as long as the email address is the same. Linking an account to Patreon without the correct email address will not allow you to download the files.
Email Address not Verified
If you have linked your Patreon email to CG&T, you will also need to verify your email. You should have received a verification email in the inbox of the email you used to link your account. If you cannot find that email, please check that it has not been caught in your spam filter. The email subject will be "[Comics, Games, and Things] Please Confirm Your E-mail Address." If you still cannot find the email, you can go here and click the "Re-send Verification" button to send a new verification email. If you still do not receive the verification email, please contact CG&T support at firstname.lastname@example.org.
Resubscription Event not Processing
If you have previously cancelled a Patreon pledge and have recently resubscribed, or if you have upgraded your tier in a Patreon Campaign, this information may not be sent over from Patreon to CG&T for the month in which this change occurred. If your pledge does not update within three hours of the change, please contact the artist to have your information updated manually.
Individual Files not appearing in Downloads Page
Due to an unknown bug, some files do not appear in the Downloads page for all patrons. If you think there is a file missing from your downloads that you should have access to, you can check for these files in the packs they were released in by navigating to Partners, then selecting the name of the artist, and then choosing the month the file was released. You should be able to download the files from this page as long as your pledge information is accurate in the system. We will update this page with more information as we continue to investigate this bug.
If you still cannot download the file from the pack page, it is more likely to be a configuration error or an issue with your account access, and you should contact the artist or CG&T support to correct the error.
Old Version of Software
Sometimes, your browser may cache an old version of the download software. Check the developer console for a message stating the version. The current version is 4.03.
Please ensure you are using a modern version of Firefox or Chrome. We have tested on Firefox 82 and Chrome 86, and have had issues with older versions. As per below, we recommend Chrome (or a chromium based browser) instead of Firefox as Firefox often crashes with larger downloads.
Failed to Fetch
A Failed-to-Fetch error may be caused by a browser plug-in which is preventing downloads. Try turning off browser extensions or using an incognito tab to eliminate this issue.
We have added support for mobile browsers, although mobile devices may experience issues with larger downloads, as below.
Issues downloading a larger product
Occasionally a browser may freeze when a large product is downloaded. We've had users report less issues using Chrome than Firefox. If this does not work then you can also try downloading individual sub-folders, or a single product at a time.
Downloads Stuck at 100%
We have had reports of downloads for larger files reaching 100% but not successfully downloading. Using an incognito window has helped many users avoid this problem, but we are still investigating the root cause. If you notice a specific file giving you this issue, you can let us know at email@example.com and we will add it to our list of know problem files to see if there is a connection.
If you are noticing this issue with many different files, regardless of size, the issue is most likely due to a browser extension or anti-virus software preventing the downloads from completing. Using an incognito window generally circumvents this problem, but only if the incognito window is set to disable your browser extensions.
You can try disabling your browser extensions one by one to determine which one is preventing the completion of the download process. At least one user has reported issues with the browser extension "Pop up blocker for Chrome - Poper Blocker."
Issue extracting "File Path Too Long"
Windows default extraction method will occasionally run into this error. We recommend using 7-Zip instead.
Permission denied to download multiple files
Some browsers may require permissions to be granted to download multiple files from the site. This may prevent you from saving the files after they've been downloaded. There is generally a site-specific permissions menu in or around the address bar in your browser.
Click in the upper-right corner of the browser, then click Settings.
Scroll down to and click Show advanced settings.
Scroll down to Downloads, and clear the Ask where to save each file before downloading check box.
Attempt to download files again. This time, when prompted if you want to download multiple files, click Allow.
Files Downloading as .TXT instead of .ZIP
We have had at least one report that the "Chrono Download Manager" Browser Extension has caused files to be downloaded as .TXT files instead of .ZIP files. If you use this extension, please disable it and try downloading the files again.